Effective date: 29 October 2026
This Privacy Policy explains how Smart Roof Net (“Smart Roof Net”, “we”, “us” or “our”) may collect, use, store and share personal information in connection with https://www.smartroofnet.com/ and enquiries made using the telephone number published on this website.
We aim to handle personal information fairly and transparently, in accordance with applicable data protection and privacy laws. Please read this policy carefully.
1. Who this policy applies to
This policy applies to visitors to our website and people who contact us to ask about home broadband, fibre broadband, home phone services, business internet or new connections. If a service is ultimately provided by a separate network operator, internet service provider or other third party, that organisation may also process information under its own privacy policy and terms.
2. Information we may collect
The information collected depends on how you interact with the website and our team. It may include:
- Contact information: your name, telephone number, email address or other details you choose to share when contacting us.
- Enquiry information: the service you are interested in, your questions, preferred contact method and information you provide to explain your requirements.
- Location and availability information: a postcode or service address you choose to provide so that availability or connection requirements can be discussed.
- Technical information: information that may be recorded by web hosting or security systems, such as IP address, browser and device details, pages requested, timestamps and server logs.
- Communications records: records of enquiries and responses where they are created and retained as part of handling a request.
Please do not provide payment card details, passwords, identity documents or other sensitive information through an ordinary enquiry unless it is specifically required through an appropriate and secure process.
3. How information is collected
Information may be provided directly by you when you call us or otherwise communicate with us. Basic technical information may be processed automatically by the hosting provider or security services when you visit the website.
The current website does not include an online enquiry submission form. The main contact option is a telephone link. Selecting a telephone link may open the calling application on your device; the website itself does not place a call automatically.
4. How we may use information
Where applicable, information may be used to:
- respond to enquiries and communicate with you;
- understand the type of connectivity service you are looking for;
- discuss service availability, possible next steps and connection requirements;
- maintain, troubleshoot and secure the website and related systems;
- keep appropriate records of enquiries and actions taken;
- prevent misuse, investigate security issues and protect legitimate business interests; and
- comply with legal obligations or respond to lawful requests.
We do not promise that a particular speed, network, package, price or service is available at a given address unless it has been checked and confirmed through the relevant provider.
5. Lawful basis for processing
Where data protection law requires a lawful basis, the relevant basis may include taking steps at your request before entering into an agreement, performing an agreement, complying with a legal obligation, pursuing legitimate interests such as responding to enquiries and securing our website, or your consent where consent is required. The applicable basis depends on the circumstances and the specific processing involved.
6. Cookies and similar technologies
The supplied website is built with local HTML, CSS and JavaScript and does not intentionally include advertising pixels, analytics tags or third-party embedded media. The website's hosting provider, domain infrastructure or security services may nevertheless use essential technical mechanisms or server logs to deliver and protect the site.
If analytics, advertising tags, chat widgets, embedded content or other non-essential cookies are introduced in the future, this policy must be reviewed and appropriate notices and consent controls implemented where required before those technologies are used. Your browser may also provide controls for managing cookies.
7. When information may be shared
We may share information only where reasonably necessary for the purposes described in this policy, for example:
- with hosting, security, communications or IT service providers supporting the website or our operations;
- with a relevant network operator, connectivity provider or business partner when needed to respond to a service enquiry, explain availability or progress a request, where appropriate;
- with professional advisers or insurers where reasonably required;
- with regulators, law enforcement agencies, courts or other parties where disclosure is required by law or is necessary to protect legal rights and safety; or
- in connection with a business restructuring or transfer, subject to appropriate safeguards and applicable law.
We do not sell personal information to third parties. Any sharing should be limited to what is reasonably necessary for the relevant purpose.
8. International transfers
Some technology or communications providers may process information in countries outside the country where you live. Where applicable law requires safeguards for an international transfer, appropriate safeguards should be used. The exact location of processing depends on the providers and services in use.
9. How long information is kept
We aim to retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including handling an enquiry, maintaining appropriate business records, resolving disputes, protecting systems and meeting legal requirements. Retention periods depend on the nature of the information and the circumstances. Technical logs may be retained according to the hosting or security provider's settings.
10. Information security
Reasonable technical and organisational measures should be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no website, network, telephone system or electronic storage method can be guaranteed completely secure. Please take care when sharing information and contact us if you believe information relating to an enquiry has been mishandled.
11. Your privacy rights
Depending on where you live and which laws apply, you may have the right to request access to personal information, request correction or deletion, object to or request restriction of certain processing, request data portability, or withdraw consent where processing is based on consent. These rights are subject to legal conditions and exceptions.
If you are in the United Kingdom, you may also be able to raise a concern with the Information Commissioner's Office (ICO). More information is available at ico.org.uk. You may also have the right to complain to the relevant privacy regulator in your country.
12. Children
This website is intended for people seeking home or business connectivity information, not for children to submit personal information. We do not knowingly seek to collect children's personal information through the website. A parent or guardian who believes a child has provided personal information should contact us so the matter can be reviewed.
13. Third-party websites and services
This website may link to external websites, including service providers or public information resources. We do not control third-party websites and are not responsible for their privacy practices. Review the relevant third party's privacy notice before sharing personal information with it.
14. Changes to this policy
We may update this policy when our website, business processes, technology or legal obligations change. The latest version will be published on this page and the effective date above will be updated when appropriate. We encourage you to review this page periodically.
15. Contact us about privacy
If you have a question or request about this policy or the handling of information connected with an enquiry, contact Smart Roof Net by telephone:
Phone: +44 333 057 5748
Website: www.smartroofnet.com
When making a privacy request, please provide enough information for us to understand and respond to it. Do not send passwords or unnecessary sensitive documents.